The other day I wanted to find out if I could move Skype credit from one account to another. If I could, I’d have been fairly happy as I’d have saved money. A quick Google found this page on the Skype website:

Yes, you did answer my question—but I’m not happy about it

It was slightly jarring to see the happy-face icon beaming at me like a puppy seeking approval. Yes, you did answer the question, little website, but it wasn’t the answer I wanted. Can you please stop grinning?

Sometimes the substance of an answer is more important to the reader than its clarity or precision.