If Only Your Icon Would Take This A Bit More Seriously

Posted October 7, 2014 in user centred design  |  No Comments so far

The other day I wanted to find out if I could move Skype credit from one account to another. If I could, I’d have been fairly happy as I’d have saved money. A quick Google found this page on the Skype website:

Bad icons

Yes, you did answer my question—but I’m not happy about it


It was slightly jarring to see the happy-face icon beaming at me like a puppy seeking approval. Yes, you did answer the question, little website, but it wasn’t the answer I wanted. Can you please stop grinning?

Sometimes the substance of an answer is more important to the reader than its clarity or precision.


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